Refund policy
Refund policy
We want you to be happy with your order. If something isn’t right, contact us first and we’ll work it out with you.
30-day returns
You have 30 days after your order is delivered to request a return. Bottles must be unopened, unused, and in their original sealed packaging.
How to start a return
Email us at a37inquiries@gmail.com with your order number. Please contact us before sending anything back, because returns sent without approval won’t be accepted. If your return is approved, we’ll send you instructions on how and where to send it.
How we resolve requests
We review each request individually and work with you on the best outcome. At our discretion, we may offer:
- A goodwill credit. A partial refund to your original payment method, or store credit, as a gesture of goodwill. In many cases you can keep the product.
- A replacement if your item arrived damaged, defective or incorrect.
- A refund of the product price for eligible unopened bottles returned within 30 days.
If you accept a goodwill credit, the request is considered resolved and no further refund will be issued for that order. You’re never obliged to accept an offer. If you’d prefer a different outcome, tell us and we’ll talk it through.
Opened or used bottles
For health and safety reasons, we can’t accept returns of opened or used supplements. If a bottle wasn’t right for you, get in touch, because we may still be able to offer a goodwill credit.
Damaged, defective or incorrect items
Please inspect your order when it arrives and contact us within 14 days of delivery. We’ll make it right with a replacement or refund.
Subscriptions
You can skip, pause or cancel anytime. Please make changes before your next shipment is processed. A subscription order that has already shipped falls under this policy.
European Union 14-day cooling-off period
If your order ships into the European Union, you can cancel or return it within 14 days of delivery, for any reason and without justification. Items must be unopened and in their original packaging.
Refunds
Once we’ve received and inspected your return, we’ll let you know whether it’s approved. Approved refunds and goodwill credits go to your original payment method within 10 business days, and your bank may take extra time to post it. If more than 15 business days have passed after approval, email us at a37inquiries@gmail.com.